Q&A
Question and Answer
- Can you protect my personal information when I visit your store?
Of course, we have purchased the SSL certificate to ensure that your information are safe in our store. Please don't worry!
Is there any customs tax?
Usually we will declare the minimum value to avoid customs tax. But due to different policies indifferent countries, there might be customs tax that should be paid by buyer. So you could leave a message when placing the order about how much value you would like to declare.
3. How long will the parcel takes?
Usually
Russia, Ukraine: 7-30 days
United States: 7-20 days
Belarus: 15-35 days
Other countries: 20-45 days
4. If I can't get my parcel after 60 days, how should I do?
Contact us, we will investigate the location of your order and help you to solve the problem.
5. Where can I check the tracking information?
Login to your account to view product shipping information.
If can't work, please feel free to contact us.
6. How should do if I forgot to change my address after purchased tea?
Before the order state is changed to "shipment shipped" , Contact us, we will change for you !
7. How to store my tea?
You can placed in dry shade, avoid direct sunlight, without other smells and ventilated place.
8. Why your tea's price become higher than before?
Because the puerh has no shelf life, and the puerh's tastes will become more delicious with their years increase, so their price would keep rising, and you can order more if you like this kind of tea. It's worth to purchase and collect at present.
9.About Shopping Experience
1. How do I place an order?
You can browse our website for tea and tea ware products, and add your desired items to the cart. On the cart page, confirm your order details and choose a payment method. Upon completion of payment, we will ship your order as soon as possible.
2. What is your shipping policy?
We offer global shipping. Specific shipping times and costs will depend on your delivery address and chosen shipping method. Shipping costs will be automatically calculated and displayed during checkout.
3. If I'm not satisfied with my purchase, can I return or exchange it?
Absolutely. If you are dissatisfied with your purchase, you can contact us within seven days of receiving the item to request a return or exchange. Please ensure the item is in its original condition and include your purchase receipt. We are committed to providing excellent after-sales service.
We hope the above FAQ helps you better understand our tea and teaware independent website. If you have any further questions, please feel free to contact us!
